The presentation “Planning for the unexpected” provides useful
explanations of the concepts involved in creating successful
business continuity management systems.
The presentation “Service level management concepts explained”
not only describes the key features of the service level
management process, it also provides an ideal basis for the
introduction of service level management concepts within your
organization.
This presentation on "Preparing Service Level Agreements" will
assist to develop understanding of the wider issues involved in
controlling service quality. It covers the key topics and
service level agreement content that forms the basis of
agreement on service delivery.
